What Sets Our Customer Support Apart: 35 Years of Unmatched Expertise and a Commitment to You

When it comes to X-Ray technology, having the right support can make all the difference. With the backing of our parent company, VJ Group, our customer support is more than just a service; it’s a promise backed by 35 years of experience.

Here’s what sets us apart from the competition:

Pooling Resources for Superior Support

With over three decades of experience in the X-Ray industry, we have honed our skills and knowledge to provide unparalleled support. Our team doesn’t just rely on individual expertise; we pool our collective resources to ensure that every customer receives the best possible assistance. This depth of knowledge allows us to tackle even the most complex challenges with confidence and precision.

Clear and Open Communication

One of the most frustrating aspects of technical support is being left in the dark. At VJ Scientific, we believe in keeping our customers informed every step of the way. Whether it’s a routine check or a critical issue, we ensure that you know exactly what’s happening, so there are no surprises. Our goal is to build trust through transparency, making sure you’re never left wondering about the status of your equipment.

Building Relationships: More Than Just Support

Our approach to customer support goes beyond solving problems; it’s about building lasting relationships. When you talk to our team, it’s like talking to family. We strive to create an environment where you feel comfortable and at ease, knowing that your needs are our top priority. This focus on relationship-building has led to a high rate of repeat customers and strong retention, as clients return time and again, knowing they can count on us to put their interests first.

Localized and Responsive Service

We understand that different regions have different needs. That’s why we’ve structured our service to provide localized support that speaks your language—literally. In the US and Canada, our dedicated field service engineers are ready to assist you on-site. Outside of these regions, we’ve partnered with over 20 distributors, equipped with trained field service engineers who are familiar with your local language and requirements. When you choose VJ Scientific, you’re not just getting a service provider; you’re gaining the entire backing of the VJ Group.

Minimizing Downtime with Quick Solutions

We know that downtime can be costly, and we’re committed to minimizing it. Unlike some companies that might prioritize the most profitable solution, we focus on the quickest and most effective one for you. Our team works tirelessly to get your equipment back up and running as fast as possible, helping you avoid unnecessary delays and costs.

Remote Support and Empowering Customers

In today’s connected world, we’re leveraging technology to provide even more efficient support. Our engineers can remotely access your machine for software analysis and diagnostics, often resolving issues without the need for an on-site visit. If software updates are necessary, we can make those changes while logged in, saving you time and hassle.

But our support doesn’t stop there. We believe in empowering our customers to perform easy repairs themselves, providing clear instructions and guidance to assist you every step of the way. We’re not focused on maximizing profits through service calls; we’re focused on helping you keep your operations running smoothly. And if you ever face a real-time issue, our video conferencing service is there to provide immediate assistance, ensuring that you’re never left to navigate a problem on your own.

Supporting Your Bottom Line

Ultimately, our customer support is designed to help your bottom line. By providing quick, effective solutions and empowering you to handle simple repairs, we help improve your profit margins. When you work with our team, you’re not just getting a service provider—you’re gaining a partner committed to your success.

In an industry where downtime can halt your operations, having the right support is crucial. You can rest assured that you’re backed by a team that’s not only experienced but truly cares about your success. We’re here to provide the support you need, when you need it, with a focus on your satisfaction above all else.

Contact our support team at service@vjsci.com or call 978-486-4777 to see for yourself.